Delivery Times
All delivery times provided on our website are estimates only. While we make every effort to meet stated delivery schedules, exact delivery times or time slots cannot always be guaranteed.
We may use third-party delivery couriers to fulfil orders. Once your order has been dispatched, you will receive confirmation by email or text message, including delivery updates and, where applicable, a tracking reference.
Delivery Areas
Estimated delivery days and options are displayed at checkout and deliveries will be made to the address provided during checkout.
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Hilmas Superstore reserves the right to:
Restrict deliveries to certain locations
Amend or remove delivery coverage in specific areas at any time
Product Availability & Substitutions
All products are subject to availability and prevailing market conditions.
To ensure fair availability for all customers, we may limit the quantity of certain products (especially promotional items).
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If an item is unavailable:
A reasonable substitute may be offered
You will be informed at delivery
You may accept or reject the substitute
Rejected substitute items will be fully refunded
Incomplete or Incorrect Orders
If your delivery is incomplete or contains incorrect items, you must notify us promptly.
You will not be charged for incorrect items.
Our liability is limited to:
The value of the affected goods
The cost of delivery for those goods
Receiving Your Delivery
It is the customer’s responsibility to ensure that a responsible person is available at the delivery address during the delivery window.
We may require a signature upon delivery.
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If no one is available:
The courier may retain the goods
Redelivery will be subject to courier policies
Hilmas Superstore will not be liable for missed deliveries, particularly where perishable or frozen items are involved.
Unattended Deliveries
If you instruct the courier to leave your order unattended, Hilmas Superstore accepts no liability for any issues arising, including but not limited to:
Theft
Tampering
Contamination
Temperature changes affecting chilled or frozen goods
Weather & External Delays
Adverse weather conditions or circumstances beyond our reasonable control may occasionally result in delayed or cancelled deliveries.
If this occurs, we will endeavour to contact you as soon as possible to rearrange delivery.
Our liability in such cases is limited to the value of goods not delivered and the delivery charge.
Missed or Refused Deliveries
If a customer fails to receive, refuses, redirects or cancels a delivery without prior agreement with Hilmas Superstore:
We accept no liability for spoilage or delay
Customers may be charged in full for perishable items and delivery costs
Order Processing & Cut-Off Times
Orders placed Monday to Thursday before 12:00pm are usually processed for next-day delivery
Orders must be placed before 10:00am on Friday for Saturday delivery
Orders placed after 12:00pm on Thursday will be processed the following Monday
Saturday delivery may attract an additional charge and may not be available in all areas.
Frozen Products
While our packaging is designed to keep frozen products cool and safe during transit, delays in logistics may result in products arriving chilled rather than frozen.
If frozen items arrive unusable due to extended delays, please contact us at:
sales@hilmassuperstore.co.uk
We will review and assist accordingly.
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Customer Support Hours
Monday – Thursday: 9:00am – 5:00pm
Friday: 9:00am – 12:00pm
Weekends & public holidays: Closed
Messages received outside these hours will be responded to on the next working day.
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Contact Us
For questions regarding delivery or shipping:
sales@hilmassuperstore.co.uk